FAQ
🛠️ General information
1. Who is IWAGO Diagnostic Technology?
IWAGO Diagnostics is a leading provider of workshop equipment with a focus on diagnostic devices. The company is part of INDUTEC International Holding GmbH & Co. KG , a group of companies with over 50 years of experience, more than 75 locations in Europe, and over 4,000 employees.
2. Who is the IWAGO diagnostic technology service aimed at?
Our product range is aimed at both professional automotive workshops and ambitious hobbyists. We offer high-quality diagnostic devices and workshop equipment for a wide range of requirements – from professional applications to private use.
3. Is IWAGO Diagnostic Technology only an online provider?
No, we're much more than just an online shop. In addition to our comprehensive online offering, we also offer demonstrations directly in your workshop . We also have an extensive dealer network across Europe that also sells our products.
🚚 Ordering and shipping
4. How can I place an order?
Orders can be conveniently placed through our online shop. Select the desired product, add it to your shopping cart, and complete the order process.
5. To which countries does IWAGO deliver diagnostic technology?
We ship within the European Union. For deliveries outside the EU, please contact our customer service.
6. How long does delivery take?
Delivery time is usually 2-5 working days , depending on the destination and product availability.
7. What are the shipping costs?
Shipping is free within Germany for all our products.
💳 Payment
8. What payment methods are available?
We offer the following payment methods:
- Credit card (Visa, Mastercard)
- PayPal
- Klarna (invoice and installment payment)
- Prepayment
9. Is payment in installments possible?
Yes, installment payments are possible via Klarna and PayPal. The exact terms and conditions will be displayed during the ordering process.
🔧 Products and Compatibility
10. Which diagnostic devices are suitable for private use?
We offer a selection of user-friendly diagnostic tools specifically designed for home use. These devices are intuitive to use and support basic diagnostic functions.
11. Which devices are suitable for a professional workshop?
For professional users, we offer diagnostic tools with advanced features, comprehensive vehicle coverage, and support for the latest diagnostic protocols.
12. Are the devices compatible with my vehicle?
For compatibility with specific vehicle models, please refer to the respective product description. If you have any questions, we'll be happy to assist you – please contact us with your vehicle details.
13. Are the devices updated regularly?
Yes, our diagnostic tools support regular software updates to ensure compatibility with new vehicle models and functionality.
🎓 Training and support
14. Does IWAGO offer diagnostic technology training?
Yes, we offer comprehensive training for our diagnostic devices. The training courses are aimed at both beginners and experienced users and provide practical knowledge on the application and use of the devices.
15. How do I contact IWAGO Diagnostics Technology customer service?
Our customer service is available via email or the contact form on our website. We strive to respond to your inquiries within 24 hours .
16. Does IWAGO Diagnostics offer technical support for the devices?
Yes, our technical support team will assist you with setting up and using the devices. Our experienced team will be happy to help you with technical questions and troubleshooting.
🔄 Returns and complaints
17. How can I return an item?
You have the right to return items within 14 days of receipt . Please contact our customer service via email or the contact form on our website.
18. What happens if a device is defective?
If a product arrives defective or a defect occurs within the warranty period, we offer a quick and uncomplicated solution – either through replacement or repair.
🌟 Specific questions about products
19. What is the difference between devices for private and professional use?
Devices for personal use offer basic diagnostic functions and an intuitive user interface. Professional devices offer advanced diagnostic capabilities, greater vehicle coverage, and additional features such as coding and programming.
20. What distinguishes the professional diagnostic devices?
Professional devices offer complete system diagnostics, support for the latest diagnostic protocols, and specialized functions such as coding and calibration. They are specifically designed for use in workshops and the diagnosis of complex vehicle systems.